Returns & Exchanges

Due to the perishable nature of our premium meats and seafood, we are unable to accept physical returns; however, we are committed to your satisfaction and will provide a replacement or credit for any order that does not arrive in peak condition.

Return Process

• 1.
  Contact Support

  Notify our customer service team within 24 hours of delivery if there is an issue with your order to initiate a claim.

• 2.
  Provide Documentation

  Submit clear photographs of the product, packaging, and the shipping label to help us verify the condition of the goods upon arrival.

• 3.
  Internal Review

  Our quality assurance team will review your photos and order details to determine the cause of the issue and approve a resolution.

• 4.
  Resolution Issued

  Once approved, we will immediately process a replacement shipment at no cost to you or issue a store credit for the value of the affected items.